Product Support Specialist Rep

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Responsibilities and duties

There is an exciting opportunity for a Territory Sales Manager to join the Distribution and Sales team in Kiel. The representative will have responsibility to own specific dealer relationships, drive sales supporting activities, drive dealer performance and shape dealer strategy. Depending on the level of experience the salary will be adjusted accordingly.

• Develop and execute the Medium Speed Growth Plan (MSGP) for assigned dealers, focusing on after-sales business, service solutions, parts sales, and customer satisfaction.
• Build and maintain long-term strategic relationships with dealer leadership, serving as the primary interface between the dealer and Caterpillar Motoren while ensuring a high level of customer satisfaction and sustainable business growth.
• Identify and drive growth opportunities through engine population analyses, and promote service and product solutions through marketing campaigns, customer events and trade shows.
• Support the development of dealer capabilities in accordance with Caterpillar Motoren Service Assessment (CMSA) standards to ensure the highest level of customer support and problem resolution.
• Manage and grow the parts business by overseeing sales performance, inventory management, delivery responsiveness, and issue resolution to support dealer business and customer requirements.
• Collaborate closely with internal cross-functional teams to support solution sales, technical communication, and the achievement of company objectives while maintaining a strong focus on safety, compliance, and operational excellence.
• Travel required: approximately 15-35%.

Candidates will have gained the following skills and experience through previous roles:

• Bachelor’s degree in Engineering, Business Administration, or a comparable discipline.
• Demonstrated success in working with dealer networks and developing long-term business partnerships would be an advantage.
• Strong commercial and analytical mindset with the ability to translate data insights into growth opportunities and business results.
• Experience in the marine industry and/or medium-speed engine applications is advantageous.
• Proactive attitude, self-organized, and collaborative working style.
• Excellent communication and interpersonal skills, with full professional proficiency in English and a willingness to travel as needed.

Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.

This position requires working onsite five days a week.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.