German/French speaking Sales Administrator team leader (m/f/d)

Company and Job Overview

Our client a leading international manufacturer of high-quality consumables for the printing industry, with production facilities and sales locations worldwide. Their customers particularly appreciate our consistently high product quality, customer-oriented service, and comprehensive technical support. Our client offer stability, growth opportunities, and the chance to make a difference. Their European sales offices, along with the corresponding production facilities, are located in Düsseldorf, Paris, Barcelona, and Leeds.

Key Responsibilities

• Order Management & Customer Service
  • Receive, process, and monitor customer orders in the ERP system (Microsoft Dynamics NAV), ensuring all customer requirements are met throughout the order fulfillment process.
  • Create invoices and credit notes in Navision.
  • Prepare individual quotations in close cooperation with the field sales team.
  • Respond to customer inquiries and complaints in a professional and timely manner.
  • Handle order-related correspondence with international customers.
  • Manage customer complaints and ensure appropriate resolution.
• Logistics & Export Operations
  • Plan and coordinate logistics and transportation activities in collaboration with freight partners.
  • Prepare customs and export documentation for shipments within the EU and to third countries.
  • Ensure compliance with international trade and export requirements.
• Team Leadership & Process Management
  • Lead, coach, and support a small Customer Service / Sales Administration team.
  • Ensure efficient day-to-day operations and continuous development of team members.
  • Monitor team performance, set priorities, and allocate workloads effectively.
  • Drive process improvements to enhance customer satisfaction and operational efficiency.
  • Act as the primary escalation point for complex customer service, logistics, and order management issues.

Requirements

• Professional Experience
  • Successfully completed commercial training as a Wholesale & Foreign Trade Merchant or in the field of Export & Logistics.
  • Several years of experience in international trade administration, export operations, customer service, or sales support.
  • Hands-on experience with import/export procedures, customs documentation, and international trade administration is required.
  • Experience supporting both internal stakeholders (e.g., field sales teams) and external stakeholders (customers and suppliers).
• Technical Skills
  • Proficient in Microsoft Office applications.
  • Experience working with ERP systems; Microsoft Dynamics NAV experience is preferred.
• Language Skills
  • Excellent written and spoken German and French.
  • Additional language skills are considered an advantage.
• Personal Competencies
  • Strong communication and interpersonal skills.
  • Team-oriented mindset with a customer-focused approach.
  • Independent and detail-oriented working style.
  • Previous team leadership or people management experience is highly desirable.
  • Ability to motivate, develop, and coordinate team members in a collaborative environment.

Benefits

• Competitive salary package with performance-based bonus scheme.
• Additional holiday and Christmas bonus payments.
• Flexible working hours (37.5-hour work week with flextime and working time accounts).
• 30 days of annual leave plus paid leave on Christmas Eve and New Year's Eve.
• Deutschland-Ticket provided.
• Hybrid working model with one home office day per week after successful completion of the probation period.
• Independent work within a dynamic team and a flat organizational structure.
• Long-term career opportunities within a well-established Japanese family-owned company.
• A stable and sustainable working environment with opportunities for personal and professional growth.

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