Solution Sales Manager - SAP Customer Experience (f/m/d)

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

As a Solution Sales Manager (f/m/d) for SAP Customer Experience, you are responsible for supporting the success of your direct reports by helping to identify development opportunities and supporting team members to achieve their goals.

In the role as Solution Sales Manager (f/m/d), you lead, drive, manage, coach and develop a team of Solution Sales Executives, as well as consistently attain targeted revenue and profitability goals.

In this role, you manage the sales pipeline in a proactive manner to ensure attainment of the individual and group contributions to the established goals. You participate in regular business review meetings or forecast calls and provide feedback to Field Management.

You assess the overall performance of the team with respect to the goals/KPIs and its own revenue target as well as:

• Achievement of the agreed revenue, profitability and customer satisfaction targets
• Sustainable development of the 4RQ pipeline as well as accuracy and reliability in forecasting and pipeline hygiene
• Firm anchoring of the Solution Sales Executives in the Virtual Account Teams of the assigned sectors
• Management of all opportunities in close cooperation with the sectors
• Focusing the sales activities of the team by identifying and closing Opportunities for the SAP Customer Experience solution portfolio as well our Cross-Sell solutions
• Responsibility for the professional and sales-oriented support of assigned Large Enterprise customers
• Taking executive ownership in the largest and most strategic opportunities
• Strong relationship management between SAP CX and the C-level managers in the assigned accounts of the sector
• Establish regular meetings with the sector and industry sales managers to strengthen the relationship with SAP CX
• Ensuring annual target fulfillment by, among other things, increasing the SAP CX footprint within the existing customer base.
• The development of industry-specific use & business cases for the positioning of SAP CX within the framework of holistic E-2-E strategies and in cooperation with the industry account teams
• Development and implementation of an SAP CX strategy for the areas of account development, opportunity management and customer engagement
• Help the team to generate demand, manage pipeline, and close opportunities
• Develop opportunity plans containing compelling solution value propositions
• Conduct White Space analysis to identify growth opportunities
• Work with wider account team on sales campaigns
• Stay informed about SAP’s competition and value drivers
• Leverage SAP’s comprehensive team of experts and industry knowledge to effectively address customer needs
• Build customer participation in relevant SAP communities, programs, and events
• Facilitate collaboration with the partner ecosystem

What you bring

• Several years of successful professional experience in the software industry
• Fluent in German and English
• Experience in managing your own or virtual teams
• Broad understanding of Customer Experience software solutions & SaaS Sales
• Alignment with product/solution management teams and marketing organizations is a plus
• Demonstrated success with large transactions and challenging sales pursuits
• Strong diplomatic and political skills
• Strong team building skills

Where you belong

SAP Customer Experience helps build trusted relationships between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth. SAP Customer Experience brings together the portfolios and teams from the Marketing incl. Emarsys, Sales Cloud, Service Cloud, Customer Data, eCommerce and AI to form SAP Intelligent CX, our integrated technology suite. We have a bold mission ahead and have complete support across SAP to revolutionize the front office and bring it together with our back-office through S/4HANA. Across SAP Customer Experience, being bold and winning is paramount to our culture and our people thrive in high performing teams.

We seek talent who want to innovate, be disruptive, and who support mutually agreed upon goals and ambitions. As a fast-paced growth business, there are no limits to how our teams will shape the future of SAP and our industry.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion. SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

AI Usage in the Recruitment Process

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