Technical Support Specialist (m/f/d) BLK Product Line


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Technical Support Specialist (m/f/d) BLK Product Line
Job Description
When building the tallest buildings, the longest bridges and the biggest airplanes, people put their trust in the market-leading measurement and surveying solutions from Leica Geosystems. Our employees develop, produce and distribute what our customers count on, day after day: innovation, precision, reliability and efficiency.
The Technical Support Level 2 for BLK productline based in Stuttgart will be responsible for providing technical advice on our various BLK products to not only customers, but also colleagues from 1st level support and developing solutions for challenging technical issues. You will work with 1st and 3rd level support, along with product management, to provide the well-kn high-level Leica Geosystems customer experience.
Technical Support Specialist (m/f/d) BLK Product Line
Your mission:

  • International support level 2 for hardware and corresponding software of BLK product line
  • Close cooperation with regional support and sales teams as well as product management
  • Understanding customer requests and ensuring positive customer experience
  • Identifying and recreating reoccurring, systematic or complex problems
  • Developing and sharing workflow solutions and technical documentation
  • Documentation and monitoring of customer cases and kledgebase (CRM)
  • Testing our products and giving feedback on technical test results to the product developer team
  • Technical training

Your profile:

  • Degree in Geomatics, Optical or Mechanical Engineering or similar technical domain
  • Three years or more of technical support work experience
  • Experience with imaging or scanning systems and corresponding software
  • Kledge of CRM systems, preferably
  • Analytical and solution-oriented way of thinking
  • Excellent communication skills, strong customer orientation
  • Ability to work on your own and in a team
  • Native or fluent English. German, French or other languages beneficial

What you get from us:

  • Multicultural and team-oriented environment with flat management structure
  • High standard of performance and accountability
  • Varied, autonomous tasks with a high degree of creative freedom and scope for innovation
  • Intensive and accompanied onboarding
  • Modern "Remote-workplace" including notebook, smartphone and CRM-system
  • Free beverages
  • Attractive compensation package consisting of fixed salary and bonus scheme
  • Subsidy for company pension scheme
  • Flexible working hours
  • 30 days vacations

As part of the Hexagon brand network, consisting of a global workforce of approximately 20,000 people, we encourage our employees to grow together with our company. It is important to us that our employees have the opportunity to make a valuable contribution to the business while developing their own talents and honing their careers.
If you are interested in this challenging and varied position, we look forward to receiving your online application including your earliest start date and your salary expectation! Alternatively, send us your complete application documents by email to [email protected]. If you have any questions about our positions or about us as an employer, please contact us.
Learn more about Leica Geosystems on our careers page at .
Hexagon Geosystems Services AG
Human Resources
Zettachring 2
70567 Stuttgart
Job Family
Technical Service & Support