Manager Zollabwicklung (all genders)

Role: Manager Zollabwicklung (all genders) Responsibilities: - Responsible for the quality of operational processes in the import area - Monitoring of customs clearance, ensuring proper declaration of imports - Shaping the process landscape in the context of a growing business segment - Controlling customs operations and ensuring compliance with customs regulations through monitoring - Improving processes and taking responsibility for implementing and developing optimizations related to international goods traffic - Engaging in projects, accompanying customs audits, serving as internal contact for customs matters, monitoring deadlines and correct application of customs regulations - Advising colleagues in daily operations on complex customs topics - Acting as contact for authorities, external service providers, suppliers, and logistics locations - Communicating in an international environment, including in English - Providing training and mentoring to colleagues and conveying customs knowledge to stakeholders Qualifications: - Completed commercial vocational training with several years of professional experience in customs, or a completed degree with a focus on logistics - Negotiation-level communication skills in German and English - Team player motivated by achieving common goals - Hands-on mentality, structured and independent working style - Self-confident and friendly demeanor, independent way of working - Open to change and interested in process improvements What We Offer: - Employee stock program - 40% discount on fashion and beauty products sold and shipped by Zalando, 30% discount on Zalando Lounge, discounts at external partners - Two days of paid leave per year for volunteer work - At least 27 vacation days per calendar year (+1 additional per completed calendar year up to 30 days) - Relocation support (by prior agreement) - Family services, including counseling and support - Health and wellness options (e.g., Gympass) - Mental wellbeing support and coaching - Development support through Zalando training platform and semi-annual peer-to-peer performance reviews