Head of Regional Physical Security Field Operations (m/w/d)

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Role

The Regional Physical Security Field Operations Team is part of Global Physical Security group under the SAP Global Security & Cloud Compliance organization reporting to the CS&D board area.

As the Head of Regional Physical Security Field Operations, you are responsible to develop and enhance SAP’s Global Physical Security vision, mission, and strategy on a regional level, to oversee organizational budget and spend, and to manage and oversee the tactical and operational side of physical security operations.

What You’ll Do

• Area of responsibility is regional; however, role serves as part of the Global Physical Security Field Operations Leadership Team.
• Accountable for successful and consistent delivery of multiple physical security operations and programs, projects, crisis response and travel security case management up and down the organization.
• Accountable and responsible for management and governance of standards, policies, and procedures for physical security personnel and third‑party partners in the region.
• Accountable for successful management of third‑party guard force operations in region.
• Accountable for decision making with a very high level of regulatory, compliance, financial, and brand impact and/or a very high complexity of work and life safety.
• Manage relationships with Real Estate & Facilities, HR, IT, Data Center, and other stakeholder partners globally, regionally, and locally, including outside service providers and business partners.
• Responsible for the overall management of risk and compliance activities within the region while providing reporting and stewardship with key stakeholders, teams and executive management.
• Accountable for customer engagement, knowledge management, quality assurance and organizational learning. Transfer the relevant knowledge across organizational boundaries.
• Regional Head of Physical Security will maintain the highest level of professionalism in all activities to represent the organization internally and externally, while serving as a trusted advisor and ambassador for SAP and affiliated companies.
• Manage security program areas related to the efficiency of the financial, operational, and overall compliance of the organization. Improve the effectiveness of the organization and its processes.
• Possess deep understanding of their industry and identify and collect key market information/trends and apply to the organization/processes.
• Leader of physical security processes and interfaces across organizational boundaries inside and outside of Global Physical Security management that relate to area of responsibility.
• Drive operational excellence and quality assurance by providing best practices, problem solving, and guidance/leadership for improvements related to complex matters within his/her area of responsibility.
• Serve as mentor/coach/thought leader.
• Develop and provide reporting to in‑line and executive management related to KPIs, SLAs and other internal and external goals/objectives/programs.
• Responsible for hiring and development of talent for the future of the organization.
• Conduct performance/salary management and all matters related to people management.
• The Senior Security Manager is typically accountable for 7‑15 direct reports and a significant number of indirect reports.
• Support development of main strategy for organization on global or regional level.
  • Serve as a full‑time member of the Field Operations Security Program Area (SPA) working group.
  • Serve as consulted member of several governance development workgroups which may include intelligence, investigations, crisis management and travel security, events and personnel protection, and applications and technology.
• Oversee entire Field Operations organizational budget on a regional level.
• Manage the tactical and operational side of Physical Security Operations on a regional level.
  • Management responsibility for overseeing 24/7/365 SOC staffing and operations responsible for regional alarm monitoring, response, and communications.
  • Actively engage in SAP’s Global Crisis Management Team serving as a regional CMT member or champion.

What You Bring

• Bachelor’s degree or equivalent in higher education certificates required; Master’s degree or equivalent preferred
• Very good understanding for security operations and SOC framework
• Extraordinary communication skills; sense for urgency and excellent communication skills for executive communication
• Ability to withstand hectic and stress during emergency situations
• Fluent English language skills
• Additional languages considered a bonus
• Solution‑oriented working mentality
• Established network as well as established contacts to relevant operations or other providers/networks
• Ability to present and discuss Operational Security topics with executive management, SAP customers and auditors

Work Experience

• 10+ years working experience in Corporate Security or a combination of equivalent experience (military, law enforcement, private security, etc.)
• Experience with large scale security operations in a multinational company environment required
• Experience with external providers/networks or comparable organizations required
• Membership on advanced level in professional body (e.g. ASIS, OSAC) preferred

Additional Information

As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part of by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just‑in‑time feedback so that employees can reflect on your input immediately.

To support you in this responsibility you can view relevant information via Success Map for your entire organization. This business execution tool supports you in leading the success of your organization by providing you with information to guide your direct reports in following through with their responsibilities. Act as a role model by coaching and recognizing your direct reports and providing just‑in‑time feedback and expecting the same of your direct reports.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP believes we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.