Clarification Expert (all genders) - Lounge by Zalando

Lounge by Zalando is an online outlet for fashion and lifestyle products in 20+ European countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. However, Lounge by Zalando is so much more than discounts. Our strength lies in our focus on fashion and lifestyle brands: from sought-after labels to niche brands, from famous international names to trendy luxury brands, we make sure to meet the fashion taste of all our customers, who are always on the hunt for the best products at the best prices. Working with our brand partners, we're pioneering innovative supply-chain and production processes and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell it.

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

As a crucial member of our clarification team, you will play a key role in maintaining the integrity and excellence of our product offerings. Your primary responsibilities will include:

• Issue Management: Independently assess and address discrepancies in product deliveries, ensuring each issue is thoroughly documented and tracked in our system.

• Problem Resolution:Take proactive steps to resolve issues by coordinating with relevant stakeholders and implementing corrective actions.

• Process Execution:Follow established procedures to manage and resolve clarification cases, ensuring that all actions comply with company standards and regulatory requirements.

• Communication and Coordination: Collaborate with cross-functional teams, including logistics, buying, and customer service, to gather necessary information and facilitate seamless resolution of issues.

• Quality Assurance: Ensure that all products meet internal quality standards and external regulatory requirements, reflecting our commitment to customer satisfaction and ethical business practices.

• Continuous Improvement: Actively contribute to the enhancement of operational processes by identifying inefficiencies and suggesting innovative solutions.

• You have a solid understanding of quality control and compliance standards.

• You have a keen eye for detail and a passion for maintaining high-quality standards, while also enjoying independent problem-solving.

• You possess excellent communication skills and can effectively collaborate with cross-functional teams.

• You are proficient in using tools like Jira for tracking and managing tasks.

• You have a proactive mindset and are always looking for ways to improve processes.

• You are customer-focused and committed to ensuring a seamless and satisfying customer experience.

• You are adaptable and can manage multiple priorities while meeting deadlines.

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start for full-time employees

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Wellhub, formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

Recruiter

Vicky Laughland

[email protected]