About this role

Your tasks

Respond to all calls, emails, and common requests for technical 1st level support.
Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
Follow defined work instructions and escalation processes for all possible types of incidents.
Track all incidents in our internal incident management system.
Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
Input for FAQ and knowledge database.
Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
Willingness to work in the office and/or remote.

Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate necessary
Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage
Languages: Italian oral and written communication skills level C1 required and English oral and written communication skills level B2 required, German is a plus
Personality: service and solutions focused
Your way to work: customer orientation, professional communication, ability to work well in difficult situations