About this role

Our client is a well-established global company specializing in the international trade of chemicals and plastics, while also delivering high-quality optical lenses and electronic products. As a valued member of a worldwide group, the company is driven by innovation, reliability, and a strong commitment to excellence—providing tailored solutions and outstanding service to customers across diverse industries.

Responsibilities

Order Management

Process customer orders accurately and efficiently, ensuring on-time fulfillment and high service standards.

Logistics & Shipment Coordination

Manage domestic and international shipments in close cooperation with logistics partners, while monitoring delivery schedules and resolving issues proactively.

Customer Service & Support

Serve as the main point of contact for customers, responding to inquiries promptly and professionally via phone and email.

Inventory Control

Monitor stock levels and coordinate with procurement to ensure optimal inventory availability and smooth operations.

Documentation & Reporting

Prepare and maintain precise documentation, including shipping papers, invoices, and inventory reports, in compliance with internal and external requirements.

Cross-functional Collaboration

Work closely with sales, procurement, and warehouse teams to ensure seamless order handling and consistent service quality.
Identify and suggest improvements to operational processes with a focus on efficiency and customer satisfaction.