Customer Service (m/f/d)

Company Overview

The Japanese leading automotive parts manufacturing company is looking for customer service (m/f/d) to deliver high-quality products and exceptional customer service. Their dedication to innovation and excellence has made them a trusted partner in the automotive industry.

Key Responsibilities:

• Serve as the primary point of contact for German-speaking customers.
• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about the products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain and update customer records in the database.
• Collaborate with internal teams to ensure customer needs are met.
• Identify opportunities to improve customer satisfaction and loyalty.
• Prepare and present regular reports on customer service activities.

Qualifications:

• Native-level proficiency in German.
• Business-level proficiency in English.
• Minimum of 7 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of the automotive industry is a plus.

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