Customer Service - Part-Time 20 hours per week(m/f/d)

COMPANY OVERVIEW
A Japanese manufacturer providing factory automation and production equipment for the manufacturing industry, particularly in automotive production, is currently seeking a Customer Service —Part-Time (m/f/d) in Stuttgart. The anticipated start date for this position is February 2027.

JOB RESPONSIBILITIES

• Maintaining relationship with existing and potential customers by responding to inquiries; documenting actions
• Telephone correspondence with customers and suppliers and handle other general phone calls
• Preparing for customer inquiries by studying products, services, and customer service processes
• Executing operational tasks processing customer orders (such as creating related documents - quotations, purchase orders to our factory, order confirmations, packing lists, invoices, and credit notes -and making relevant responses)
• Delivery management (such as receiving and shipping goods and delivery control with our factory and forwarders)
• Maintaining customer database and product information on our system
• Contacting and researching existing and potential customers to generate new orders
• Preparations and participation in exhibits at trade-fairs
• Assistance with sales team, including preparing market and competitor analysis, branding, benchmarking, product management
• Assisting general marketing activities, such as preparing promotional materials and maintaining our Website.
• Assisting supply purchasing processes for Japan
• Assisting general office administrative and operational tasks.
• Assisting inventory control
• Cooperation with other office members in executing above mentioned tasks and in solving problems
• Sales Support and Assistant.

JOB REQUIREMENTS

• Business-level German (able to handle phone calls / proficient)
• English and/or Japanese at a reasonable level (for internal communication)
• Previous experience in administrative support and/or executive assistant roles
• Good working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)

Benefits & Others
Working hours: 20 hours/week (Mon–Fri; preferably 1:00 PM–5:00 PM—subject to discussion)

Employment Type: Hourly rate basis (negotiable)

Apply online for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.