Customer Success Manager (f/m/d)

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you?

Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build:

In this role, you’ll drive the long-term success and satisfaction of SAP Business Transformation Management customers with focus on SAP LeanIX in the Consumer industries, ensuring they realize measurable value from our Enterprise Architecture solution. You will take ownership of a portfolio of strategic customers, existing and net-new, and guide them through their full lifecycle—from adoption to value realization, expansion, and renewal. You’ll build strong executive and operational relationships, acting as a trusted advisor who helps customers modernize their IT landscapes, improve governance, strengthen compliance, and accelerate transformation initiatives. Your work will directly contribute to retention, net revenue expansion, and customer advocacy in the consumer industry that is undergoing rapid digital evolution and transformation. You will collaborate closely with Product, Sales, Services, and Support to solve customer challenges, anticipate risks, and ensure the successful delivery of outcomes. By understanding sector-specific requirements—such as omnichannel experiences, supply chain agility, regulatory frameworks, customer data privacy, and evolving consumer expectations—you’ll help SAP LeanIX deliver exceptional value to consumer-focused organizations.

What you bring:

• Experience in Customer Success, Account Management, or Consulting within SaaS or enterprise software environments.
• Understanding of the Consumer industry in Germany, including retail dynamics, omnichannel strategies, supply chain complexities, and digital commerce transformation drivers.
• Ability to manage complex customer engagements, build relationships with key stakeholders, and provide trusted guidance on business outcomes.
• Experience in managing enterprise accounts and driving customer outcomes across onboarding, adoption, and renewal phases.
• Excellent communication, presentation, and relationship-building skills.
• A proactive, solution-oriented mindset with the ability to balance strategic thinking and hands-on execution.
• Experience with Enterprise Architecture, IT transformation, or SaaS Management topics is a plus—curiosity and willingness to learn are essential.
• German as a must, English as our company communication language.

Where you belong:

You’ll join a highly collaborative Customer Success team that thrives on partnership, ownership, and continuous learning. We work closely together to support each other, share best practices, and deliver a world-class experience to our customers. This role is especially suited for someone who enjoys engaging with complex organizations, navigating diverse stakeholders, and shaping impactful digital transformation journeys. At SAP Business Transformation Management, you’ll find a supportive, international environment where you can grow, contribute, and make a difference.