Customer Support Administrator (m/f/d)

*Applicants must have a valid working permit in Germany or European Union*

Overview

A Japanese origin manufacturing company located in Central Düsseldorf is looking for a Customer Support Administrator (m/f/d) to join their team.

Job Responsibility

• Administrate customer accounts in close communication with window persons by sharing and collecting customer updated information of their requirements and needs and other topics in general.
• Process customer orders, call offs and requirements; and generate necessary documents for material delivery (stock simulations, sales order, delivery notes, proforma invoices, commercial invoices).
• Communicate with warehouse team to prepare shipment on the requested dates.
• Manage, adjust, and negotiate delivery dates with customers, as necessary.
• Analyse customer forecasts for any changes to understand usage trends and update internal balance sheet with latest information.
• Monitor and follow up on account receivables, expedite collections, and process customer adjustments.
• Manage product or service problems by clarifying the customer's complaints; forwarding technical issues to engineers; consult with team leaders to find the best solution to solve the problem; following up to ensure resolution
• Provide support to team members when necessary and handle additional tasks as needed.

Requirements

• High proficiency in writing and speaking in English
• Speaking ability in German, Japanese or other European language is a plus
• Business experience with Office 365, especially in Excel
• Business experience using SAP is a plus

Benefits

• 30-days paid holiday per year
• Highly accessible location in the central Düsseldorf
• International working environment