Working Student (f/m/d) Business Delivery and Customer Office of Customer Engagement and Adoption

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

In this role, you will support the Business Delivery and Customer Office of the Customer Engagement and Adoption, working closely with senior leadership and cross-functional teams. You will contribute to strategic initiatives around SAP’s Services Evolution and its broader transformation agenda, while helping shape how we engage with customers at scale.

You will play an active role in preparing executive-level engagements and driving insight generation on key innovation topics. We are looking for a motivated student who is eager to learn, collaborative, and excited to bring fresh ideas into a dynamic and fast-paced environment.

What you’ll do

As part of your role, you will support the preparation and day-to-day activities of the Head of Customer Engagement & Adoption (CE&A), a global organization of ~21,000 employees.

Your responsibilities will include:

• Conducting research on cutting-edge topics and industry trends in the context of professional services
• Investigating emerging technologies, with a focus on AI and its application within business and customer engagement contexts
• Supporting the preparation of executive briefings, presentations, and customer meetings
• Assisting with strategic projects and internal initiatives within the Business and Customer Office
• Collaborating with team members to ensure high-quality deliverables and smooth execution of daily operations

What you bring

• Strong analytical and research skills with attention to detail
• Interest in AI, digital transformation, enterprise software
• Hands-On mentality
• Ability to structure complex topics into clear and concise outputs
• Proactive, reliable, and comfortable working in a fast-paced environment
• Strong communication skills and a collaborative mindset
• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Business Informatics/Business Administration or related.
• Computer skills / Programming languages: Office 365 (MS Power Point, MS Excel), first experience in one programming language and one of the current AI topics, e.g. LLMs/Claude.
• Language skills: Fluent in German, English written and verbal
• Soft skills: team player, reliable, eye for details, ability and willingness to learn and adapt to new situations/topics
• Others: Work-related experience in software industry is a plus

Where you’ll belong

The Business and Customer Office within the Customer Value Group is a high-impact, fast-paced environment at the heart of SAP’s Services Evolution and transformation journey. Positioned close to senior leadership, the team plays a key role in shaping strategic priorities and enabling effective customer engagement across the global Customer Engagement & Adoption (CE&A) organization.

Working at the intersection of strategy, innovation, and execution, the team drives thought leadership on emerging topics such as AI while ensuring that leadership is equipped to engage with customers in a meaningful and impactful way. Through collaboration, insight generation, and a strong focus on business outcomes, we help translate SAP’s strategic vision into tangible value for customers and the broader organization.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.