KYC Operations & Demographics Specialist (all genders)

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate KYC Operations & Demographics Specialist.

As a KYC Operations Specialist in our KYC department, you will be responsible for conducting end-to-end Customer Due Diligence, perform Customer Outreaches when necessary & investigate KYC related alerts, in line with regulatory requirements and internal policies.

Job Responsibilities

• Engage and contribute in building KYC related operational processes, including analysis content, relevant guidelines and procedures, as well as tools & reporting requirements.
• Conduct end-to-end Customer Due Diligence in accordance with regulatory requirements and internal policies.
• Review and verify high risk customer Identification documentation and other provided information during the onboarding process.
• Monitor, investigate and opine on alerts generated by the KYC systems, taking appropriate action in line with established procedures.
• Ensure timely and clear escalation of high -risk cases to appropriate teams for further investigation and action.
• Perform Quality Control, as applicable, on KYC Due Diligence related processes
• Collaborate with internal stakeholders, including compliance, legal, and customer support teams, to address KYC-related issues and inquires.
• Communicate with prospective and existing customers when additional KYC related information, documentation and/ or other Identification / transactional related clarifications are required.

• Provide valuable input and recommendations for enhancing existing KYC processes, drawing on expertise in customer due diligence and regulatory compliance.

Required qualifications, capabilities, and skills

• Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank Ausbildung or related work experience.
• Experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.
• Clear and effective communication is crucial for interactions with internal stakeholders, customers and regulatory authorities, as applicable.
• Very good analytical and research skills, with the ability to deep-dive and investigate issues to reach a successful resolution.
• The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
• Growth mindset and a passion for learning and self-development.
• A commitment to collaboration and collective growth within the team.
• Very good computer literacy, including MS Office Suite Applications.
• Excellent communication skills in English (both verbally and in writing)

Preferred qualifications, capabilities and skills

• In-depth understanding of KYC regulations, AML laws, and Compliance frameworks in the financial services industry.
• Good Knowledge of the German regulatory framework and best practices regarding KYC processes
• Familiarity with digital banking platforms, payment systems, and financial technologies.
• Relevant AML/ KYC accreditations (e.g. ACAMs or similar)
• Familiarity with KYC software, databases, and customer screening tools. Ability to adapt to new technologies
• German language skills

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