Professional Spain Collections (d/m/f/x)

We put Mercedes-Benz vehicles on the road - with passion and commitment! As a subsidiary of Mercedes-Benz Mobility AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!

An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building. You will find further information about our house and its benefits under: https://group.mercedes-benz.com/karriere/ueber-uns/standorte/standort-detailseite-5297.html

Your tasks will be:

• Reaching out to delinquent customers using telephone and email
• Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach
• Conduct extensive research both online, via dealerships and through the optical archive to find contact numbers and email addresses of clients that cannot be reached
• Designate and optimize conversation strategies to identify and cope with different customer attitudes
• Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations
• Cooperate and liaise with colleagues of different departments based in Spain on individual matters such as customer complaints, accounting, insurance, repossession, remarketing, etc but also here in Berlin, in regards of Legal Collections
• Handle end of contract, repossession and pre-legal activities
• Steer and manage third-party agencies based in Spain to arrange for repossession and transport of vehicles

What you bring to the table:

• Ideally a degree in Law, Business Administration, Economics/Finance or a related field
• Knowledge of Collections will be considered as a plus
• Fluent in Spanish and strong English knowledge
• More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself
• Soft skills: Driven to win, Driven to continuously improve, Perseverance, Negotiation and communication skills, Assertiveness, Excellent teamwork skills, Reliable and self-reliant way of working