About this role

Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company that has the goal to build the most desirable cars in the world. Empowered by visionary colleagues who share the same pioneering spirit. Together for excellence. We put Mercedes-Benz vehicles on the road - with passion and commitment! As a subsidiary of Mercedes-Benz Mobility AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible! An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!

These challenges await you:

Reaching out to delinquent customers using telephone and email
Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach
Conduct extensive research both online and through the optical archive to find contact numbers and email addresses of clients that cannot be reached
Designate and optimize conversation strategies to identify and cope with different customer attitudes
Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations
Cooperate and liaise with colleagues of different departments based in France on individual matters such as customer complaints, accounting, insurance, etc but also here in Berlin, in regards of Legal Collections and Remarketing
Handle end of contract, repossession and pre-legal activities
Steer and manage third-party agencies based in France to arrange for repossession and transport of vehicles

What you bring to the table:

Degree in Laws, Business Administration, Economics/Finance or a related field
Knowledge of Collections will be considered as a plus
Fluent in French and advanced English
More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself