Domain Lead (f/m/d) (Enterprise Integration and Event Driven Architecture) - Customer Success

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

As part of the Consumption & Excellence Office within the Global SAP BTP CRO Organization, this role focuses on driving post-sales success, domain maturity, and consumption and expansion growth for SAP Integration Suite on SAP BTP across all regions, with a specific focus on North America and Europe.

You will support the Future Ready Enterprise (FRE) Framework, helping customers progress from foundational adoption (L1) to advanced platform innovation (L5) across BTP domains.

You will work cross-functionally with Customer Success, Sales, Services, and Product teams to guide strategic engagements, shape best practices, and accelerate domain maturity through FRE-sponsored and regional programs — while achieving and exceeding Integration Suite consumption and expansion targets.

You’ll play a key role in shaping the Integration domain globally through insight and collaboration while driving execution and relevance regionally.

Purpose & Objectives

• Act as a global domain lead for Integration Suite and Event Driven Architecture, owning maturity and consumption KPIs in alignment with the FRE framework.
• Guide regions and Market Units in executing domain-specific strategies, engaging sponsored accounts, and identifying strategic consumption opportunities.
• Own and evolve domain maturity models, consumption patterns, and best practice playbooks used by regional field teams.
• Provide thought leadership in how enterprise Integration, API Management, and Event Driven Architecture use cases are realized through SAP BTP.
• Provide thought leadership on the role of Integration Suite for Enterprise Automation and Agentic AI.

Key Outcomes

• Increase domain maturity and platform adoption through structured FRE-based engagements.
• Guide and support regions in creating and executing Integration Suite consumption plans to drive and overachieve consumption and expansion targets.
• Shape and maintain a validated pipeline of domain-aligned consumption opportunities and recovery plans.
• Deliver architectural guidance directly or through expert networks.
• Amplify global FRE strategy, tooling, and domain playbooks, ensuring consistency and reuse across Regions and Market Units.
• Contribute to accurate consumption and expansion forecasting and impact analysis through reporting and collaboration with regional leaders.

Responsibilities & Tasks

• Domain Expertise & Field Support: Engage in strategic customer discussions and 1:1 engagements; provide domain expertise for regional events and campaigns.
• Recovery Planning & Risk Mitigation: Collaborate with CSMs on recovery plans for accounts off-track in consumption or value realization.
• Cross-Functional Collaboration: Act as the regional point of contact for Integration domain topics, collaborating with Sales, GTM, CSM, and Product teams.
• Consumption Opportunity Lifecycle: Oversee the lifecycle from intake to validation, consumed ACV forecasting, and post-engagement impact.
• Campaign Oversight: Own and support domain-aligned campaigns and programs with regional and global marketing.
• Reporting & Feedback: Drive the Voice of Customer (VoC) for the domain, share field insights with product teams, and shape FRE domain tooling.

What you bring

Qualifications & Competencies

Required:

• Bachelor’s degree (MBA preferred)
• 10+ years of experience in enterprise software, cloud platforms, or AI-enabled development
• Proven ability to shape domain agendas through visionary thinking and influence through insights, frameworks, and leadership engagement

Technical Expertise:

• Hands-on experience in Integration Development, including Event Driven Architecture
• Designing and building API Governance and Policies
• Knowledge of competitive Integration platforms is highly preferred
• Exposure to Agentic AI concepts and orchestration frameworks
• Strong communication and architecture influencing skills in customer-facing settings

Nice to Have:

• Experience with SAP PI/PO, Integration Suite, Solace (Advanced Event Mesh), or competitive iPaaS solutions
• Understanding of SAP’s BTP strategy and FRE maturity models (L1–L5)
• Development experience with other enterprise PaaS platforms

Work Experience

• Domain architecture leadership or post-sales strategy roles
• Platform solutioning and value realization programs
• Cross-regional enablement, campaign oversight, and strategic customer engagement
• Experience working across customer success, consulting, product, and sales organizations

Bring out your best. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion. SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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