Head of Revenue Operations & CRM - Platform Experience & Revenue Operations (all genders)

Role: The Head of Revenue Operations & CRM will build and run Zalando Platform’s revenue operating system, turning platform strategy into predictable growth through scalable processes, performance governance, and a coherent CRM ecosystem enhanced by automation and agentic AI. The role acts as a key business partner to Sales, Partner Management, Finance, Operations, Product, Tech, and Data. Responsibilities: - Design and run the end-to-end revenue operating system, covering pipeline governance, segmentation, and incentive structures. - Define and govern standard commercial processes across all partner segments, services, and propositions. - Coordinate all Sales Operations & Insights activities, including forecasting, planning, pipeline management, budgeting, and maintaining data/process hygiene. - Define, report, and own key performance metrics (KPIs) and performance rhythms to guide interventions and support decision-making. - Own the Salesforce architecture and roadmap, and HubSpot use cases, ensuring the CRM platform supports commercial, operational, and enablement workflows. - Partner with Product, Tech, and Data teams to scale automation and agentic AI use cases to improve productivity. - Lead organizational transformation, build and lead the Rev Ops & CRM team, and drive the adoption of standardized processes and tools. Qualifications: - 5+ years of leadership experience in Revenue Operations, Sales Operations, or Commercial Excellence within a complex B2B, platform, or marketplace environment. - Experience leading end-to-end transformation initiatives, such as CRM roll-out/migration or implementation of new sales methodologies. - Strong analytical background with experience in defining, tracking, and using KPIs to steer outcomes. - Expert in Salesforce (workflow/process design, automation, reporting, and adoption). - Experience governing CRM business processes beyond sales (e.g., partner lifecycle, operational support), including HubSpot or similar tools. - Track record of driving automation and efficiency, including AI-enabled workflow automation. - Proven leadership capability to influence and align senior stakeholders in complex, matrixed organizations. What We Offer: - 27 days of holiday a year to start for full-time employees. - 2 paid volunteering days a year. - Employee shares program. - Discounts on fashion and beauty products (40% off Zalando, 30% off Lounge by Zalando). - Relocation assistance (subject to agreement). - Family services, health and wellbeing options (Wellhub), and mental health support. - Access to a training platform and biannual peer-to-peer reviews.