Integration and Technical Expert (m/f/d) (limited for 14 months)

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Summary & Role Information

In this role, you will work in a young, cross-functional team that values trust, respect, and diversity. We are looking for people who share our passion for creating products that people love to use. To thrive in this role, you are someone who appreciates close collaboration, open communication, and feedback. We are an engineering team at SAP Signavio, responsible for developing and maintaining the standard content for SAP Signavio Process Intelligence and Integration Content built on SAP Integration Suite, which extracts data from source systems to SAP Signavio Process Intelligence for process mining. Our mission is to support our customers in reducing the time to insights by providing reliable, pre-built content that allows customers to analyze, optimize, and monitor their business processes.

Your Job

• Own and maintain the integration content (currently only SAP Ariba Integration with SAP Signavio Process Intelligence Process Intelligence), including all iFlows deployed in SAP Integration Suite using Cloud Integration capability.
• Handle customer support tickets: tackle incoming issues, perform root cause analysis using CI monitoring tools (Message Processing Logs, Data Store inspection, error notifications), and provide timely resolutions
• Debug and update iFlows within the integration package.
• Analyze configuration and connectivity issues across the integration stack: SAP Ariba APIs, SAP Integration Suite security materials, and SAP Signavio Ingestion API
• Develop and release package updates: review and adopt configuration template changes, maintain code changes in GitHub, manage deployment order, validate data end-to-end in SAP Signavio Process Intelligence
• Write and maintain documentation such as deployment guides, installation guides, and release notes
• Work closely with customers, Product Management, SAP Ariba Consulting Team, SAP Signavio engineering teams, and other stakeholders to gather requirements and improve the integration content
• Contribute to automation and tooling initiatives to improve development and support productivity

You bring

• Hands-on experience with SAP Integration Suite (Cloud Integration) — designing, configuring, deploying, and troubleshooting iFlows and Content Configuration
• Solid understanding of REST API integration patterns, ingestion API, OAuth2 authentication, and HTTP-based data pipelines
• Experience in JSON-based configuration management and debugging structured integration payloads
• Experience in customer-facing support roles, including ticket handling, root cause analysis, and structured incident resolution
• Familiarity with SAP Ariba Synchronous and Asynchronous APIs and/or SAP Signavio Process Intelligence is a strong plus
• Preferably experience with CI/CD practices, scripting (e.g., Python or Groovy), and integration monitoring strategies
• Preferably familiarity with Process Mining concepts and how integration data feeds into process analysis pipelines
• Preferably an enthusiasm for AI, with experience in AI implementation or building AI agent-based workflows (e.g., LLM-based automation, agentic pipelines)

Key Attributes

• Customer-centric mindset with a structured, methodical approach to problem-solving
• Proficiency in English, excellent communication and stakeholder management skills, ability to collaborate effectively in an international environment
• Independent and team-oriented work ethic
• Quick learning attitude for new knowledge areas and technical domains
• Creative thinking and a solution-oriented mindset

About the team

The SAP Signavio Process Analytics & Suite Accelerators (PASA) unit delivers value-driven content to address customers' business challenges, fostering long-term partnerships and ensuring continuous adoption.