Partner Support Tech Consultant (all genders)

Role Partner Support Tech Consultant – part of the Partner Care team that designs, scales and operates support processes, builds CRM solutions and runs optimisation projects for Zalando’s brand and retailer partners. Responsibilities 1. CRM functional optimisation – act as expert and functional backup for Salesforce Service Cloud, configure page layouts, validation rules, user views and Flows, and deploy the Agentforce suite to improve vendor operations. 2. Automation liaison and technical execution – serve as technical point of contact between Partner Care and central engineering on automation platforms (N8N, RPA), own delivery of medium‑complexity automation packages from definition to deployment, and translate business problems into technical specifications and Jira tickets. 3. Cross‑functional project leadership – design and optimise processes across Partner Care domains, replace manual solutions with integrated ecosystem solutions, coordinate UAT cycles and manage releases. 4. Data diagnostics and operational enablement – apply statistical analysis to ticketing data, build and maintain Salesforce analytics dashboards, and provide mentorship and documentation to junior contributors. Qualifications - 3+ years experience in technical consulting, system administration or process engineering, preferably in e‑commerce or large‑scale marketplaces. - Hands‑on experience configuring Salesforce Service Cloud (Flows, validation rules, layouts); Salesforce AI tools (Einstein, Agentforce) a plus. - Experience with automation frameworks such as RPA or N8N. - Proven ability to work in Agile/Scrum environments and manage backlogs in Jira. - Familiarity with process‑mapping tools (Signavio, Lucidchart, BPMN) is advantageous. - Strong analytical skills using SQL, Salesforce CRM Analytics or basic statistical models. - Excellent communication and stakeholder‑management abilities. - Preferred certifications: Salesforce Certified Administrator, Platform App Builder or Service Cloud Consultant. What We Offer - 27 days holiday (up to 30 with seniority) and 2 paid volunteering days. - Hybrid working model with up to 60 % remote. - Opportunity to work from abroad up to 30 days per year. - Employee share program and 40 % discount on Zalando fashion and beauty products. - Relocation assistance, family services, health and wellbeing options, mental‑health support and coaching. - Continuous development through training platforms and bi‑annual peer reviews.