Principal Basis Expert (f/m/d) Sovereign Cloud Delivery

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed are all part of the experience.

As a key pillar of Global Sovereign Cloud Delivery & Operations, SAP Cloud Application Services (CAS) offers our customers a seamless and unified SAP application support offering. We are looking for a Principal Basis Expert (m/f/d) to actively shape the development and management of our path toward a unified and competitive business unit in the regulated industry, with a focus on cloud application management services. In this position, you will report to the Head of Global Cloud Application Services and act as an expert for the technical operation of cloud systems and applications within the global CAS unit for sovereign cloud solutions. You will ensure the smooth delivery of cloud application services for private and public cloud environments.

Your key responsibilities include enabling and mentoring internal and external delivery teams (including quality assurance and continuous learning), leading the maintenance of complex SAP landscapes through technical expertise and support, troubleshooting and handling customer inquiries, and serving as a trusted liaison between CAS and the SAP solution and product areas. You will also provide practical support for customer inquiries and incidents. Ideally, you possess relevant technical expertise gained through successful customer implementation projects and/or extensive experience in operational support. You are proactive, work independently in a dynamic environment, and are willing to lead or contribute to working groups and internal initiatives. Furthermore, you will support team members in establishing a sustainable, customer-centric market presence for SAP Cloud Application Services. Key performance indicators include increasing CAS usage, meeting commercial targets, improving customer satisfaction and retention, and achieving revenue and margin goals.

What you bring

• 10+ years of experience in SAP technical administration with SAP Basis knowledge as well as knowledge and experience in setting up, administering, and operating SAP solutions.
• Experience supporting presales, solution proposals, and proposal management with account teams. You will act as a trusted advisor to customers, assume responsibility for the SAP technical solution, and seek opportunities to reduce TCO and optimize ROI.
• Deep industry knowledge in SaaS, PaaS, and cloud solutions, including the SAP cloud portfolio and market positioning.
• Fluency in German and English.
• Commitment to maintaining daily office presence and willingness to work shifts in dedicated SAP support facilities.

Technical Requirements

• Solid experience in the implementation, upgrade, and support of business-critical SAP applications (e.g., SAP S/4HANA, PO, Solution Manager, BW, Web Dispatcher, Cloud Connector, HANA DB, ECC, GRC, IDM, Fiori, BOBJ, DS, etc.).
• Extensive experience with SAP Basis tasks, particularly certificate management and trust configuration, system updates, performance tuning, Solution Manager configuration, SAP Transport Management and CTS+, load balancing, Maintenance Planner, SSL and encryption/decryption, SNC/SAML, and technical integration with upstream and downstream systems.
• Experience setting up Solution Manager / Focused Run / Focused Insights for alerting and monitoring is desirable.
• Solid knowledge of the Business Technology Platform, its edge, and the SAP Basis support function.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and 110 thousand employees worldwide. Our culture of inclusion, focus on health, and well-being and retained management help ensure that everyone feels included and can run at their best on a personal and professional level.

Our Commitment

SAP is committed to Equal Employment Opportunity. If you are interested in applying for a position or need a equality related accommodation, please reach out to our teammates at the address or email address provided in the posting.