Tech Consultant - Fulfilment (all genders)

Role: Specialist/Inhouse Tech Consultant for Time Management Systems, supporting logistics centers across Europe. Responsibilities: - Provide first and second-level technical support via phone, email, and ticketing systems. - Manage and execute technical and functional configuration changes in time management systems (e.g., Zucchetti, ZMI, SEAK, Workday), including updates to workflows, application settings, and business rules. - Monitor interfaces between time management systems and downstream applications, identify data or process issues, and coordinate resolution with internal teams and external partners. - Support testing activities for system changes, bug fixes, and releases, including test case preparation, execution, and validation. - Guide users through time management systems software features, updates, and new functionalities. - Create, update, and maintain comprehensive FAQs, manuals, and troubleshooting guides for the knowledge base. Qualifications: - Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field (or equivalent work experience). - Proven experience as a Time Management Specialist/Inhouse Tech Consultant or similar role, with hands-on configuration and administration of time management systems. - Deep understanding of HR IT and time management system architectures, functionality, and integration capabilities. - Strong knowledge of HR processes, regulations, and best practices. - Proficiency in SQL tools and technologies, including report writing and calculated fields. - Strong analytical and problem-solving skills, with the ability to translate business requirements into effective system configurations. - Excellent communication in English, both verbal and written, with the ability to collaborate effectively with cross-functional teams. German is a plus. - A proactive mindset, with the ability to work independently and manage multiple tasks simultaneously. What We Offer: - 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days) - 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners - Family support, including counselling and dedicated services for parents and carers - Company pension scheme - Employee shares programme - Health and wellbeing options, including Wellhub - Mental health support and coaching - Development through our training platform and biannual peer-to-peer review - 2 paid volunteering days a year - Relocation assistance (subject to prior agreement)