Customer Success Partner Expert (f/m/d)

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

In this role, you will join a global team in SAP Business Transformation Management Customer Success to make the Integrated Toolchain a reality at selected strategic customers. You will identify use cases for the Integrated Toolchain based on individual customer needs, drive the realization of those use cases and track the value of the solutions setup. Your role is crucial for driving success in BTM, for methodology incubation and for setting the foundation to scale across SAP.

You will engage in short and long term customer assignments, but also contribute in the Integrated Toolchain deep dive sessions focusing on collecting customer feedback and collaborating with the product teams when defining product roadmaps.

In your daily work you will make sure that a customer's business strategy can be translated into execution. This requires to engage with both, the team responsible to make the toolchain happen (e.g. Enterprise Architects, Business Process Management Experts, Transformation Leads), but also senior management and C-level executives. Based on a trustful relationship, you will thrive by generating referenceable customer success stories.

In order to achieve your goals, you will team-up with experts from SAP BTM, SAP Cloud ALM, SAP CS&D and colleagues from our partners Tricentis and Syniti. Your impact will be visible, scalable, and lasting.

What you bring

You are a customer-focused professional with a hands-on mindset translating our Business Transformation Management vision into reality.

You bring:

• 8+ years of relevant professional experience (for T4)
• Hands-on experience in at least one of the following solutions: SAP Signavio, SAP LeanIX, SAP Cloud ALM, Tricentis, Syniti
• Experience in enterprise business transformation projects aligning stakeholder priorities with system architectures and roadmaps (e.g. SAP S/4HANA transformation, RISE transformation, etc.)
• Solid knowledge of SAP’s Business Transformation Management strategy, the latest product portfolio including innovations and its impact for our customers
• A value-driven mindset continuously assessing and measuring the value of planned and realized actions
• An open, collaborative approach, working across teams and with partners.
• Continuous motivation to strive for standardization, repeatability, and scalable delivery models
• Flexibility and ability to quickly adapt in a new environment, where you can grow fast
• Excellent communication skills also regarding senior management and C-levels, both within an IT team and across business functions

Where you belong

You will join a dynamic team within the Business Transformation Management (BTM) solution area that works close to Product and is at the forefront of shaping SAP’s evolving SaaS and standardization mindset.

This is an environment where ownership is real, ideas move fast, and impact is felt immediately.

We collaborate openly, challenge constructively, and share a “roll-up-your-sleeves” and “let’s make it happen” mentality. You’ll have the freedom to build, influence, and scale new ways of delivering value—while growing your own impact across one of SAP’s most strategic growth areas.

If you are energized by the opportunity to shape the future of how SAP helps customers navigate continuous transformation—this is where you will thrive.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to the Guidelines for Ethical Usage of AI in the Recruiting Process.