Department Manager - Customer Experience Focus (m/f/d)

MAKE IT YOURS!

WE ARE LOOKING FOR YOU AS A
DEPARTMENT MANAGER - CUSTOMER EXPERIENCE FOCUS (m/f/d)
In Full-Time For our ZARA Store in Berlin

You turn every customer interaction into an experience – every single day.

As Department Manager at ZARA, you connect team, service, and processes.
You optimize workflows, analyze customer profiles, and develop strategies that make the Customer Experience on the floor tangible. You lead your team with inspiration and a hands-on approach, nurture potential through individual training, and ensure high service and performance standards are consistently met.

You know: A successful store thrives where customers feel valued and your team is motivated to give their best every single day.

You keep KPIs, budget, and stock flow in view and make decisions that drive the store forward.
Your leadership makes the difference – for your team, the store, and every single customer.

What we offer:
We offer you an attractive compensation package, including holiday and Christmas bonuses, as well as 30 days of annual leave. From the very beginning, we support you with comprehensive training and provide genuine opportunities for development.
In addition, you benefit from a 25% employee discount on all INDITEX brands, a free M-membership with Urban Sports Club and further exciting partner deals. Free period products are available in every store. With our “Family Start Time”, we also provide additional time for partners following the birth or adoption of a child.

With us, you will find the space and the team to grow – following your own vision. Learning is part of everyday life. Mistakes are part of the process, and your contribution counts.

This is the beginning of your story with us.

AT INDITEX, WE LOVE YOU FOR WHO YOU ARE!
As one of the world’s leading fashion companies, we stand for diversity, support the LGBTQIA community and are actively committed to equal opportunities.
The inclusion of people with disabilities is an integral part of who we are.
We support you flexibly and individually – in the way that suits you best.

Apply now and show us who you are!