Head of Product, Growth & Lifecycle / Lounge by Zalando (all genders)

Role: Head of Product, Growth & Lifecycle for Lounge by Zalando, reporting to the Director in Lounge Tech. Lead a multidisciplinary organization of Product Managers, Engineering Managers, Product Analysts, and Product Designers across multiple squads. Own the growth engine for the off-price shopping club, managing the complete user journey from first ad impression to loyal customer. Responsibilities: - Own the Growth Journey: Define and execute product strategy for user acquisition, registration, activation, and long-term retention (CLV). - Lead a Multidisciplinary Org: Empower and grow a diverse team of PMs, fostering partnerships with Engineering, Design, and Analytics. - Drive Experimentation & Impact: Champion a robust experimentation culture using A/B testing, incrementality measurement, and KPI driver trees. - Shape the Future of MarTech & AI: Oversee platform estate integrating with CRM/messaging platforms and CDPs; lead 2026 mandate for autonomous AI/ML marketing agents and deep personalization. - Balance Strategy with Customer Empathy: Focus on solving genuine customer problems. - Partner with Executive Leadership: Communicate complex product visions and commercial outcomes to senior leadership. - Define the Customer Communication Strategy: Lead vision and product evolution of customer engagement platform, optimizing email and push notification channels. Qualifications: - Consumer Growth Expertise: Track record as product leader in consumer marketplace, e-commerce, subscription, or mobility space. - Metric-Driven Leadership: Owned and moved core funnel metrics (signup rates, activation, CLV/CAC). - Multidisciplinary Management: Experience managing Product Managers and working with Engineering Managers, Designers, and Analysts at scale. - Technical & MarTech Fluency: Comfortable with CRM/messaging platforms (e.g., Braze, Salesforce), CDPs, and tracking; AI/ML personalization experience a strong advantage. - Strategic Communication: Excellent executive-level communication in English. What We Offer: - Employee shares program - 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners - 2 paid volunteering days a year - Hybrid working model with up to 60% remote per week - Work from abroad for up to 30 working days a year - 27 days of vacation a year to start - Relocation assistance available (subject to prior agreement) - Family services, including counseling and support - Health and wellbeing options (including Gympass) - Mental health support and coaching available - Drive your development through training platform and biannual peer-to-peer review