Head of Product, Growth & Lifecycle / Lounge by Zalando (all genders)

Role: Head of Product, Growth & Lifecycle / Lounge by Zalando Responsibilities: - Own the Growth Journey: Define and execute the product strategy for user acquisition, registration, activation, and long-term retention (CLV). - Lead a Multidisciplinary Org: Empower and grow a diverse team of PMs while fostering deep, structured partnerships with Engineering, Design, and Analytics to ensure cohesive product delivery. - Drive Experimentation & Impact: Champion a robust experimentation culture. Guide teams in utilizing A/B testing, incrementality measurement, and KPI driver trees to make data-informed product decisions. - Shape the Future of MarTech & AI: Oversee a complex platform estate that integrates with advanced CRM/messaging platforms and CDPs. Help lead the 2026 mandate to bring autonomous AI/ML marketing agents and deep personalization into production. - Balance Strategy with Customer Empathy: Maintain a relentless focus on solving genuine customer problems, ensuring that growth systems add real value to the shopping experience. - Partner with Executive Leadership: Act as a key strategic voice within Lounge by Zalando, communicating complex product visions and commercial outcomes to senior leadership and cross-functional partners. - Define the Customer Communication Strategy: Lead the vision and product evolution of the customer engagement platform, optimizing email and push notification channels to drive meaningful connections and improve customer lifetime value. Qualifications: - Consumer Growth Expertise: Impressive track record as a product leader in a consumer marketplace, e-commerce, subscription, or mobility space. Understand the dynamics of a paid-acquisition funnel, registration walls, and the retention economy. - Metric-Driven Leadership: Directly owned and moved the needle on core funnel metrics (signup rates, activation, CLV/CAC). Clearly articulate how product strategies resulted in measurable business growth. - Multidisciplinary Management: Experience successfully managing Product Managers and working in tight orchestration with Engineering Managers, Designers, and Analysts at scale. - Technical & MarTech Fluency: Comfortable working alongside technical teams on CRM/messaging platforms (e.g., Braze, Salesforce), CDPs, and tracking basics. Previous experience shipping AI/ML-powered personalization or automation is a strong advantage. - Strategic Communication: Excellent executive-level communication skills in English, with the ability to structure complex arguments, secure buy-in for investments, and navigate a scaled, matrixed environment. What We Offer: - Employee shares program - 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners - 2 paid volunteering days a year - Hybrid working model with up to 60% remote per week - Work from abroad for up to 30 working days a year - 27 days of vacation a year to start - Relocation assistance available (subject to prior agreement) - Family services, including counseling and support - Health and wellbeing options (including Gympass) - Mental health support and coaching available - Drive your development through our training platform and biannual peer-to-peer review