Site Policy Manager (m/f/d)

Site Policy Manager will provide technical leadership to the policy teams in Essen, Germany.

RESPONSABILITIES

• Ensure that training and policy teams are equipped to communicate both regular and urgent changes in work specifications to staff.
• Identify and address any deficiencies promptly to maintain adequate capacity.
• Collaborate with the client to continuously improve and update policy documentation.
• Ensure efficient communication of information to colleagues and verify adjustments before implementation
• Adherence to release processes is critical.
• Engage in internal and external policy events within the client program as needed.
• Work with the client to ensure adherence to their decisions, policies, and procedural instructions.
• Conduct regular audits to ensure process compliance and share findings with relevant departments.
• Provide training on new or revised procedural instructions and processes.
• Actively participate in result audits with the client, focusing on ensuring decision quality.
• Evaluate decision-making processes and identify areas for improvement.
• Analyze and revise decision-making processes that result in non-compliance, identifying the root causes of incorrect decisions.

REQUIREMENTS

• 2+ years of experience in a training or policy management leadership role, preferably in an international organization.
• Fluency in English - C1 level
• Good knowledge of quality process improvement techniques
• Naturally self-motivated with a proactive and enthusiastic approach.
• Excellent communication and consulting skills. Be able to influence/guide people also through strong communication and interpersonal skills.
• Experience working with cross-functional groups to deliver results.
• Ability to work in a dynamic environment.
• Experience in multicultural working environment and working with diverse teams.
• Ensure personal expertise on company policies and social community standards.

What we offer:

• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
• Advanced job opportunities in our internationally growing company
• Great office at the city center of Essen
• Positive international working environment
• Fun Floor with PlayStation, table tennis, and much more
• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
• Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
• Attractive employee referral bonus programs
• Intriguing and diverse responsibilities

Ready to make an impact on AI technologies?

If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.
*Please note that only shortlisted candidates will be contacted.

About TELUS Digital AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.