CX Solution Advisor Expert (m/f/d)

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

At SAP, we are looking for a CX Solution Advisor Expert brimming with energy, empathy, and a passion for learning to join our world-class team. If you are someone who wants to take over a key role in the sales cycle and has a positive attitude, we want to meet you! As a crucial member of our team, your technical and sales abilities will drive effective product presentations and demonstrations for pre- and post-sale engagements.

Daily Responsibilities

• Deal Support: Understand the customer, map the values our software generates to the challenges and opportunities our customers are facing, and lead discussions and workshops.
• Demand Generation: Build and strengthen links with SAP's global and local structure and create content to inspire customers.
• Expansion and Adoption: Help expand our installed SAP base and capture new clients across diverse industries.
• Specialized Knowledge: Be an expert in at least two SAP CX solutions, with a special focus on SAP Engagement Cloud & Marketing Solutions.
• Advisory and Collaboration: Serve as a trusted advisor to our customers and SAP internal colleagues and share your knowledge.
• Constant Learning: Stay updated on new technologies and processes.

What you bring

• Education: A bachelor's degree in business administration, computer science or a related field, or equivalent experience.
• Experience: Experience in Solution Advisory or CX or other customer facing roles.
• Thirst for Knowledge: Open to new technologies and willing to constantly learn.
• Research: Fast understanding of customer needs and ability to bring information together.
• Solution-oriented: Think about solutions, not problems, with a customer mindset.
• Communication: Excellent presentation and communication skills.
• Resilience: The ability to adapt and handle complex and ever-changing situations.
• Expertise: Knowledge in end-to-end processes/solution matching especially in Lead- and Account-Based Marketing & Lead-To-Cash processes.
• Teamwork and Empathy: A true team player who fosters collaboration.
• Languages: Fluent in German and English.

Preferred Superpowers

• Industry Knowledge: Retail, Wholesale, Consumer Goods, Chemicals & Lifescience etc.
• Product Knowledge: Ideally, SAP knowledge of S/4 and SAP CX.
• Tech Savvy: Knowledge of AI in general & self learning mindset.
• 7+ years work experience in SAP CX or CX/Marketing Solutions.