Working Student (f/m/d) - Customer Engagement Advisory (CEA) Excellence Team

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

We offer students an attractive working environment and exciting tasks in the Customer Engagement Advisory Excellence Team. You will have the chance to gain deep insight, especially in contributing to influencing customer solution adoption, consumption, and solution expansion. Furthermore, you will have the opportunity to support content-related projects in strategy and technology for Customer Engagement Advisory.

Your assistance will be expected in the following matters:

• Qualification and monitoring of incoming tickets in CEA Unified Ticketing
• Data maintenance
• Dispatching of tickets
• Implementation of Enablement Sessions
• Liaison with different teams within Customer Engagement Advisory
• Operations Support of our proactive Customer Engagement activities
• Editing and publishing of content assets (e.g., articles, social media pages, blog posts, videos)
• Design communication assets (e.g., PowerPoint presentations, posters, flyers, illustrations)
• Active Support in different internal communication and enablement projects
• Support ad‑hoc tasks and special activities on demand
• Internal and external event management support from planning over execution to follow up

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Communications, Marketing, Business Administration, or comparable
• Computer skills: MS Office, especially PowerPoint, Excel, and Outlook
• Language skills: fluent written and spoken German and English skills
• Soft skills: ability to work in a global team with a multicultural nature, creative, focus on quality and results, open personality, and professional communication style, proactive
• Other important skills/experience: Previous experience in the area of communications, marketing, or project management is a plus
• Working from the office is required

Where you belong

Customer Engagement Advisory (CEA) is part of SAP’s Customer Services & Delivery (CS&D) organization. Our mission is to help customers thrive in the cloud and transform into intelligent enterprises by delivering impactful, end-to-end advisory services.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP believes we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.