About this role

Overview

A global automation and AI company with a flagship startup team in Munich, focused on AI and GenAI to help companies and enterprises of all sizes adopt GenAI responsibly and effectively.

Key Requirements

Experience in solutions consulting, customer success, enablement, customer-facing, or advisory roles
Practical exposure to GenAI
Native German speaker with business-level English communication skills
Able to work 100% on-site

Job Responsibilities

Educate, coach, and guide customer teams on how to use GenAI products effectively; run workshops, training sessions, and best-practice clinics.
Plan and execute structured onboarding programs
Define success criteria, milestones, and value KPIs with customers; track adoption and outcomes to ensure business impact.
Capture customer needs, pain points, and feature requests
Produce clear, concise customer-facing enablement materials (guides, playbooks, FAQs, workshop decks).
Work closely with Sales, Product, Marketing, and global teams
Represent products in customer forums, webinars, or industry events where appropriate.

Job Requirements

Minimum 2 years of experience in solutions consulting, customer success, enablement, customer-facing, or advisory roles from tech or IT companies
Strong communicator who can translate GenAI concepts into clear business value for non-technical stakeholders.
Familiar with SaaS, AI, or Data
No deep technical integration experience required.
Eligible to work in Germany