IT Business Services Senior Consultant (f/m/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose‑driven and future‑focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

As part of RISE with SAP, several strategic and very large customers start their transformation journey towards Cloud along with SAP ECS using an enhanced delivery model. The ECS Large Customer Operations Organization (LCO) has been set up to provide the strategic focused service with a dedicated team within SAP Enterprise Cloud Services for these large strategic customers. While acting in LCO as Subject Matter Expert (SME), you will focus in your area of expertise to optimize all related activities, from planning to execution, implementation and operational support and have the team trained to scale.

We’re looking for an enthusiastic and action‑oriented colleague who is willing to take ownership and accountability to help our team to reach the next level for excellent & enhanced service delivery. Your key responsibilities and tasks include:

• Represent the entire portfolio set of value‑add services in SAP’s Enterprise Cloud Services engagements
• Analyse current landscape setups, goals and challenges in order to suggest ECS continuous improvement solutions and innovation
• Executing proactive periodic support and maintenance activities
• Design software lifecycle procedures in strong collaboration with ECS cloud operations and support application service delivery in all lifecycle phases
• Define roadmap for innovation adoption together with subject matter experts and collaborate with different teams to ensure excellent customer satisfaction
• Drive Customer Success for ECS LCO delivering expected outcomes to the customer
• Focus on continuous improvement and innovation opportunities based on the ECS Portfolio
• Mentor and Guide junior members of the team

What you bring

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable.
• 7+ years of Technical Operations as Database Administrator in Global Operations team on SAP HANA and/or ASE Database Platforms
• Experienced IT system landscape architect with proven track record of leading complex architecture setups across distributed systems in the context of SAP Technology.
• Technical experience on ECS supported hyperscalers (Azure, AWS, GCP) as well as on private cloud. Hyperscaler certification is a plus.
• Strong technical experience with end‑to‑end automation for provisioning and operating SAP system landscapes and their life cycle management.
• Deep knowledge of operating systems – Operating system advanced Certification RHEL or SUSE is plus.
• Exposure to the automation tools / scripting or processes
• DB installations and upgrade, Planning, setup and implementation.
• Providing technical expertise and support in optimizing and tuning of Systems, Performance Optimization.
• DB Concept on Security, Backup and recovery strategies, performance tuning, System Copies, high availability and disaster recovery strategy, export‑import, replication is must.
• Good to have Professional Certification of Database Platforms with exposure to Project Management tasks including PMP and ITIL certification
• High degree of personal maturity, an orientation to goals and success, and an ability to work well with highly technical experts
• Experience in handling arising Security Issues is of benefit

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.