Principal Delivery Lead (f/m/d) Sovereign Cloud Delivery

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What you'll build

As a key pillar of Global Sovereign Cloud Delivery & Operations, SAP Cloud Application Services (CAS) offers our customers a seamless and unified SAP application support offering. We are seeking a Principal Delivery Lead (m/f/d) to play a key role in shaping and driving the development of a unified and competitive business unit within the regulated sector, with a focus on support services for managing cloud applications. In this role, you will report to the Head of Global Cloud Application Services and be responsible for CAS delivery in Germany and Western Europe. You will ensure the smooth delivery of support services for cloud applications (both private and public cloud solutions).

Your responsibilities will include, but are not limited to:

• Managing contract delivery, overseeing the transition to CAS support, monitoring operations, ensuring compliance with Service Level Agreements (SLAs), and fulfilling agreed-upon commercial service levels.
• Driving business growth and continuous improvement, managing partner service delivery, and supporting the planning and coordination of release upgrades.
• Assisting customers in building a cloud operations framework in SAP cloud environments, ensuring compliance and interoperability, and establishing a sustainable, customer-centric market presence for cloud application services.
• Increasing CAS usage, meeting commercial targets, improving customer satisfaction and loyalty, and meeting revenue and margin expectations.

What you bring

• At least 10 years of comprehensive experience in software delivery and cloud operations, covering strategic account management, business development, global operations, commercialization, and customer success.
• In-depth knowledge of the SAP cloud portfolio and related offerings, as well as experience in global deployment implementation.
• Proven experience leading delivery teams within an ITIL framework, with a focus on service level agreement (SLA) compliance, continuous improvement, upselling, and customer relationship building.
• Proven experience in managing and coordinating SAP release upgrades, SAP Release Management.
• Business acumen of the SaaS and IaaS markets, including in-depth knowledge of the SAP cloud portfolio and offerings, as well as market and competitive intelligence.
• Understanding of commercial contracts and back-to-back agreements, and the ability to participate in commercial negotiations.
• Fluency in German and English, both written and spoken are a must.
• Fostering a culture of trust, feedback, and transparency, as well as valuing diversity, high integrity, and ethical conduct.
• Ability to communicate effectively at the C-level or management level.
• Willingness to subject yourself to a governmental security clearance process due to the potentially classified nature of our work.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.