SAP BDC Customer Success Partner Expert (f/m/d)

YOUR FUTURE ROLE

• Empower customer success: Partner proactively with customers to enhance their adoption and sustainable consumption of SAP BDC services, coordinating closely with the Account Team.
• Be a strategic advisor: Guide customers in their digital transformation by analyzing big-picture goals and offering expertise in technical and business architectures.
• Orchestrate resources: Serve as the primary strategic point of contact, aligning SAP and customer efforts per the SAP BDC engagement model.
• Customize solutions: Evaluate technical needs, create consumption plans, and recommend tailored SAP solutions aligned with SAP’s strategy and roadmap.
• Advocate for your customers: Act as the voice of the customer within SAP, collaborating with internal stakeholders across diverse teams and departments.
• Utilize premium services: Deliver exceptional service experiences, including managing premium subscriptions where applicable.

YOUR PROFILE

• Industry and technical expertise: Bring experience from the IT industry—whether in software engineering, project management, pre-sales, consulting, or technical customer engagement. Familiarity with the SAP BDC portfolio (e.g., SAP BTP, Analytics Cloud, Cloud Data Management) and cloud platforms (AWS, Azure, Google Cloud) is highly valued.
• Communication and collaboration: Demonstrate excellent communication and presentation skills, with the ability to navigate organizational complexities and foster cross-functional collaboration. Design thinking knowledge is a bonus.
• Customer-focused mindset: Combine customer empathy with problem-solving drive to deliver outstanding results and ensure customer satisfaction.
• Adaptability and passion for learning: Thrive in a dynamic environment by continuously learning new technologies and adapting to regional business practices.
• Multilingual proficiency: German language proficiency at C1 level or higher is mandatory for this role.

ABOUT THE TEAM

We pride ourselves on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Data Cloud CSM team is committed to sustaining each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BDC consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

#SAPCSCareer

Bring out your best. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software and related services. As a cloud company with many users and employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion. SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We invest in our employees to inspire confidence and help everyone realize their full potential.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. If you need accommodation, please contact [email protected].

Requisition ID: 432445