Self Service Success Manager (all genders)

Role - The Self-Service Success Manager drives Zalando's Self-Service offering, acting as an evangelist for the platform, trusted advisor to top brand partners, and informal leader within the team. Responsibilities - Partner Onboarding & Evangelism: onboard, excite, and empower brand partners to use Self-Service tools; present new features and updates. - Proactive Campaign Excellence: set up, monitor, and optimize media campaigns across placements and formats; improve budgets, targeting, creatives. - Data-Driven Insights: analyze large data sets, identify trends, flag anomalies, and deliver actionable growth recommendations. - Informal Leadership & Mentorship: mentor junior team members and serve as a sounding board for complex queries. - Strategic Project Management: lead cross‑functional projects with Partner Consultancy, Campaign Managers, and Product teams to streamline workflows and automate processes. - Knowledge Sharing: create educational guidelines, newsletters, and webinars to scale partner education and platform adoption. Qualifications - Minimum 3+ years experience in digital advertising (publisher, agency, ad‑tech, or retail media). - Deep technical knowledge of major advertising platforms such as Smartly.io, Meta Business Manager, DV360, Google Ads, Amazon DSP. - Proactive, autonomous with strong data‑driven decision making and ability to lead high‑stakes projects. - Excellent presentation and interpersonal communication skills. - Highly analytical with strong prioritisation, automation focus and problem‑solving abilities. What We Offer - 27 days holiday (increasing to 30 days with tenure) plus 2 paid volunteering days. - Employee share programme. - 40% discount on Zalando fashion/beauty products, 30% off Lounge, additional partner discounts. - Relocation assistance, family services, health & wellbeing options (Wellhub), mental health support and coaching. - Development opportunities through training platform and bi‑annual peer‑to‑peer review.