Air Freight Export / Import Coordinator (m/f/d)

A Japanese company in the international logistics industry is hiring for an Air Freight Export / Import Coordinator (m/f/d) to join Air Freight team.

Job Responsibilities

• Handling import and export orders, including customs-related processing
• Preparation of import, export, and delivery documentation (e.g. export documents, delivery notes)
• Monitoring shipments, including arrival checks and airline tracking
• Coordination of delivery schedules and appointments
• Billing customers and agents domestically and internationally
• Invoice review and verification
• Handling letters of credit transactions
• Communication with customers, agents, and worldwide offices
• Management of customer complaints, claims, and damage cases
• Processing of dangerous goods shipments and preparation of ADR documentation
• Providing telephone-based customer support, including rate and appointment coordination

Job Requirements

• Completed commercial training with a focus on logistics or freight forwarding
• At least 2 years of operational experience in air freight import and/or export
• Sound knowledge of customs-related processes and documentation
• Careful and structured working style with strong attention to detail
• Service-oriented mindset combined with self-motivation and reliability
• Good organizational skills and the ability to work effectively within a team
• Fluent communication skills in German and English, both written and spoken

BENEFITS

• We offer you a secure job in a dynamic industry and an international work environment
• You can expect compensation above the standard rate
• You’ll receive comprehensive onboarding
• You’ll have the opportunity to take advantage of our bike leasing program and receive numerous employee discounts
• Capital-forming benefits (VwL)
• Company pension plan (BAV)