Junior Partner Success Manager (all genders) - ZEOS

Role The Junior Partner Success Manager is part of the ZEOS Merchant Support Team within Zalando’s ZEOS Logistics department. The team handles merchant and sales channel requests, resolves issues, performs root‑cause analysis, and creates process guidelines to improve merchant satisfaction and reduce friction. Responsibilities - Communicate professionally and empathetically with merchants. - Engage and collaborate with internal and external operational stakeholders. - Manage multiple tasks and prioritize effectively in a fast‑paced environment. - Use ticketing systems (Salesforce preferred) and Google Workspace. - Apply a solution‑oriented mindset: identify problems, formulate questions, investigate, draw conclusions and propose solutions. Qualifications - Proven experience in customer care or service, preferably in logistics, e‑commerce or retail. - Ability to adapt to changing customer needs and organisational processes. - Excellent organisational and time‑management skills with high attention to detail. - Strong teamwork and relationship‑building skills. - Experience with lean Six‑Sigma or continuous‑improvement processes. - Excellent English communication; German is a plus. What We Offer - 27 days of holiday (up to 30 with seniority) and 2 paid volunteering days. - Employee share programme. - 40 % discount on Zalando fashion and beauty products, plus additional partner discounts. - Relocation assistance (subject to agreement). - Family services, health and wellbeing options, mental‑health support and coaching. - Development opportunities through training platforms and bi‑annual peer reviews.