Principal Product Designer - Loyalty (all genders) - parental leave cover

Role: Principal Product Designer - Loyalty (parental leave cover) Responsibilities: - Define the North Star Vision: Shape the strategic UX and visual direction for Zalando's loyalty ecosystem, translating complex business goals and shifting customer behaviours into a high-level design vision that guides product roadmaps. - Drive Cross-Functional Alignment: Act as a core strategic partner to Product, Engineering, and Brand leadership, bridging the gap between business strategy and emotional customer experiences. - Master Complex Systems & Gamification: Own the conceptual ambition of the Plus program, designing sophisticated, gamified systems (like missions and levelling tiers) that feel intuitive and seamlessly integrated. - Scale the Craft: Champion the evolution of Zalando's design system, defining new visual principles, motion frameworks, and interaction standards. - Innovate & Experiment: Spearhead discovery-led exploration, facilitating design sprints, framing complex problem spaces, and leveraging rapid prototyping to test bold, AI-driven, or 0-to-1 concepts. - Elevate the Community: Act as a pillar of Zalando's 200+ design organisation, scaling the culture of feedback, mentoring senior designers, and inspiring the broader team. Qualifications: - Proven track record of architecting visually rich, customer-facing digital products. - Elite aesthetic sensibility and deep understanding of hierarchy, typography, colour, and layout. - Ability to translate a brand's emotional DNA into a living design system. - Hands-on with advanced prototyping and design systems. - Strong communication skills to align engineers, product managers, and executive stakeholders. - Rigorous growth mindset, excited to validate ideas through rapid prototyping, user data, and continuous experimentation. - Unwavering advocate for accessibility and inclusive design. - Natural mentor who raises the quality bar for other designers. What We Offer: - 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days) - 2 paid volunteering days a year - Employee shares program - 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners - Relocation assistance available (subject to prior agreement) - Family services, including counseling and support - Health and wellbeing options (including Wellhub, formerly Gympass) - Mental health support and coaching available - Drive your development through our training platform and biannual peer-to-peer review