Working Student (f/m/d) - Business Delivery and Customer Office of Customer Engagement and Adoption

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you?

Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

In this role, you will support the Business Delivery and Customer Office of the Customer Engagement and Adoption, working closely with senior leadership and cross-functional teams. You will contribute to strategic initiatives around SAP’s Services Evolution and its broader transformation agenda, while helping shape how we engage with customers at scale. You will play an active role in preparing executive-level engagements and driving insight generation on key innovation topics. We are looking for a motivated student who is eager to learn, collaborative, and excited to bring fresh ideas into a dynamic and fast-paced environment.

What you’ll do

As part of your role, you will support the preparation and day-to-day activities of the Head of Customer Engagement & Adoption (CE&A), a global organization of ~21,000 employees. Your responsibilities will include:

• Conducting research on cutting-edge topics and industry trends in the context of professional services
• Investigating emerging technologies, with a focus on AI and its application within business and customer engagement contexts
• Supporting the preparation of executive briefings, presentations, and customer meetings
• Assisting with strategic projects and internal initiatives within the Business and Customer Office
• Collaborating with team members to ensure high-quality deliverables and smooth execution of daily operations

What you bring

Strong analytical and research skills with attention to detail. Interest in AI, digital transformation, enterprise software. Hands-On mentality. Ability to structure complex topics into clear and concise outputs. Proactive, reliable, and comfortable working in a fast-paced environment. Strong communication skills and a collaborative mindset.

Requirements

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Business Informatics/Business Administration or related.
• Computer skills / Programming languages: Office 365 (MS Power Point, MS Excel), first experience in one programming language and one of the current AI topics, e.g. LLMs/Claude.
• Language skills: Fluent in German, English written and verbal
• Soft skills: team player, reliable, eye for details, ability and willingness to learn and adapt to new situations/topics
• Work-related experience in software industry is a plus

Where you’ll belong

The Business and Customer Office within the Customer Value Group is a high-impact, fast-paced environment at the heart of SAP’s Services Evolution and transformation journey. Positioned close to senior leadership, the team plays a key role in shaping strategic priorities and enabling effective customer engagement across the global Customer Engagement & Adoption (CE&A) organization. Working at the intersection of strategy, innovation, and execution, the team drives thought leadership on emerging topics such as AI while ensuring that leadership is equipped to engage with customers in a meaningful and impactful way.

Application Requirements

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.