Working Student (f/m/d) - Customer Success & Customer Experience Support - SAP CX

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

As a Working Student (f/m/d) , you will be an integral support function for our world class SAP CX Customer Success Managers (CSMs), helping them manage their day to day business and ensuring smooth operational execution. You will work closely with the team on administrative, organizational, and analytical tasks, while gaining hands on exposure to customer collaboration, customer success practices, and global / internal business processes. This role is designed to support the team effectively while giving you the opportunity to learn how Customer Success works in practice in a global, customer-facing environment. Learning what CRM solutions really do, is a plus for you!

What You’ll Do

In your daily work, you will support our Discrete Manufacturing Industries Customer Success team with tasks such as:

• Providing operational and administrative support for the day to day activities of Customer Success Managers
• Preparing, maintaining, and documenting customer-related materials, initiatives, and internal processes
• Supporting the coordination and handling of incoming customers and internal requests
• Assisting with the creation, update, and maintenance of customer presentations and internal documentation
• Helping to track, prepare, and visualize adoption, usage, and customer-related metrics
• Supporting the organization, preparation, and follow-up of customer meetings, presentations, and internal reviews
• Maintaining and structuring information to enable effective knowledge sharing across the team
• Gradually taking on defined support tasks for a subset of customers or CSM activities after onboarding

What You’ll Gain

• Practical experience in Customer Success and Customer Experience within a professional, international environment
• Insight into customer-facing processes, stakeholder collaboration, and internal workflows
• The opportunity to work closely with experienced Customer Success Managers and learn from real-life customer scenarios
• A structured working student role that focuses on learning, contribution, and team support rather than full ownership

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Business Studies
• Computer skills: MS Excel, MS Access, MS Copilot
• Language skills: Fluent in English and German
• Soft skills: Eager to learn, resilient team player, expert in communication

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.