Junior Manager Delivery Solutions (All Genders)

Role: Junior Delivery Solutions Manager (all genders) Team: Our team ensures the best possible delivery and return experience for Zalando shipments. We are looking for an enthusiastic Junior Delivery Solutions Manager to join our high-performing team. In this role, you will help shape customer satisfaction and delivery speed while keeping costs within budget. You’ll develop both operational and foundational project management skills by working closely with internal departments like Linehaul, Customer Service, Warehousing, and Tech. You will act as an operational link between our last-mile carriers and internal teams, helping to monitor performance and resolve day-to-day delivery topics. Responsibilities: - Operational Execution: Support daily last-mile activities, monitoring delivery and return flows to keep customer satisfaction high and operational KPIs on track. - Carrier Collaboration: Assist in managing relationships with external transport partners (CEP Service Providers) and support routine performance reviews and operational alignment. - Support Strategic Initiatives: Contribute to logistical process improvements, tech rollouts, and cost-saving projects across regional delivery networks. - Cross-Functional Work: Partner with internal teams (Product, Tech, Finance) to collect requirements, track logistics data, and improve data-driven decision-making. - Process Optimization: Identify bottlenecks in the delivery cycle and work with senior team members to design better customer return and delivery experiences. Qualifications: - Education: University Degree or completed apprenticeship focused on Transport, Supply Chain, Logistics, or Business Administration. - First Experience: 1–2 years of relevant experience, internships, or working student roles within logistics, transport, carrier management, or e-commerce. - Strong Communicator: Enjoy collaborating across teams and articulate ideas clearly in English. Knowledge of an additional EU language is a plus. - Analytical & Eager to Learn: Passion for data, good Excel skills, and willingness to learn reporting tools (e.g., MicroStrategy, Tableau, or PowerBI). - Problem Solver: Proactive, hands-on mindset, comfortable digging into operational challenges and finding pragmatic solutions. What We Offer: - 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days) - 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners - Family support, including counselling and dedicated services for parents and carers - Company pension scheme - Employee shares programme - Health and wellbeing options, including Wellhub - Mental health support and coaching - Development through our training platform and biannual peer-to-peer review - 2 paid volunteering days a year - Relocation assistance (subject to prior agreement)