Senior Manager Service Provider Operations (all genders) 3PL Return Centres

Role: Senior Manager Service Provider Operations (all genders) – 3PL Return Centres As Senior Manager Service Provider Operations, you are the main contact person for multiple 3PL return centres. You will ensure that the agreed service levels are met and constantly look for ways to provide our customers with an even better Zalando experience. Responsibilities: - Represent Zalando to our fulfillment partners and be responsible for the operational steering of 3PL locations throughout Europe. - Strategically manage and support our 3PLs to focus on excellent quality of outputs and challenge outputs against targets and standards, while clarifying objectives and defining milestones. - Take ownership of all operational and commercial key figures and agreements with our partners (KPIs, SLAs, Social Standards, HSSE etc.). - Lead and support interdepartmental projects, e.g. in the context of CIP's, and control the implementation at the warehouses. - Be the main contact point for internal stakeholders regarding all RC related topics. Qualifications: - A university degree in economics, industrial engineering, supply chain management or a comparable degree. - Deep understanding of logistics processes with 5 years of experience in contract logistics and/or the management of service providers. - Excellent knowledge of MS Office software, in particular Excel and Google tools. - Analytical thinking, a solution-oriented approach and goal-oriented communication in English and German; additional languages are a plus. - Willingness to travel to the locations of our fulfillment partners in Europe. What We Offer: - 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days). - 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners. - Family support, including counselling and dedicated services for parents and carers. - Company pension scheme and employee shares programme. - Health and wellbeing options, including Wellhub, mental health support and coaching. - Development through our training platform and biannual peer-to-peer review. - 2 paid volunteering days a year. - Relocation assistance (subject to prior agreement).