Team Lead Delivery Solutions (all genders)

Role: Team Lead Delivery Solutions (all genders) Responsibilities: - Strategic Business Development: Formulate the vision and target picture for assigned markets. Drive strategic planning efforts to optimize processes, reduce defects, and improve overall efficiency. Act as a key stakeholder and ultimate accountable owner for all projects impacting the Delivery Solutions team. - Drive Excellence in Operations: Ensure seamless execution of daily operations, balancing customer impact with financial performance. Manage budget coherence, capacity planning (including peaks), and continuously explore opportunities to drive out cost while maintaining superior delivery standards. - Elevate Supplier Relationships: Establish and maintain high-level, strategic relationships with carriers. Define the carrier portfolio strategy based on business needs, negotiate critical operational terms, and drive continuous progress through Quarterly Business Reviews. Act as the primary escalation path for complex operational challenges. - Lead and Empower Your Team: Lead, coordinate, and develop a team of logistics professionals. Define clear goals, foster individual and collective growth, manage succession planning, and ensure balanced workloads throughout the year in a highly dynamic environment. - Cross-Functional Collaboration: Navigate a complex stakeholder matrix (including Customer Care, PEX, TMA, CEP Product, Markets, Warehouses, and Network Planning). Lead by example, inspiring a culture of inclusivity, innovation, and continuous improvement across all functions. Qualifications: - Degree in Law, Economics, Computer Science or a comparable field. - 6+ years of progressive experience in logistics, transportation, supply chain, or process management, with a proven track record in external partner and carrier management at scale. - Demonstrated experience managing significant operational budgets and large-scale delivery networks, with an acute business and customer focus. - Inspiring leader with proven experience managing, developing, and coaching a diverse team, including handling performance management and succession planning. - Excel in data-driven decision-making and quantitative analysis, capable of transforming market intelligence and complex data into actionable strategic visions. - Communicate fluently in English (an additional European language is a plus) and have the ability to simplify complex information into clear, engaging narratives for high-level stakeholders. What We Offer: - 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days) - 2 paid volunteering days a year - Employee shares programme - 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners - Relocation assistance available (subject to prior agreement) - Family services, including counselling and support - Health and wellbeing options (including Wellhub, formerly Gympass) - Mental health support and coaching available - Drive your development through our training platform and biannual peer-to-peer review