(Junior) Business Analyst CRM (m/f/d) - digital transformation

IT & Technology


What you will be doing

The TUI Group develops and operates digital platforms as the core of the company's digitisation strategy. The latest technologies and innovations are used. As a (Junior) Solution Architect CRM (m/f/d), you will be responsible for implementation in the team for the TUI Central Region. You will play a key role in shaping TUI's transformation into a digital company. Digital CRM platforms comprise the central customer and permission database with Customer Master Data Management as well as platforms for incident, complaint and recourse management. The tourism applications you are responsible for include the collaboration tool Jam, the kledge database Mindtouch / TUI K How and internal workflow tools. In concrete terms, your tasks include

  • Coordinate and design IT architecture, solution and database designs
  • Responsible for data integration and performance management
  • Acceptance and control functional system requirements, including documentation of requirements as well as execution of process and business analyses in Jira / Confluence
  • Ensure ongoing operations as well as responsibility for incident and problem management, e.g. implementation of bug fixes
  • Cooperate with external and internal IT service providers
  • Manage and cooperate in small and medium-sized TUI IT projects
  • Further develop software development methods and participation in Communities of Practice
  • Execute end-to-end tests, including comprehensible documentation (e.g. via test rail)
  • Responsible for the consistency and operability of implemented deployments as well as optimization and further development of deployment processes with extensive automation (e.g. Worksoft Certify)

What we are looking for

  • IT-technical university degree (computer science, business informatics) or a comparable qualification
  • Initial experience and interest in the design, construction and further development of IT application landscapes, preferably in agile environments (Scrum / Kanban)
  • High level of IT technical expertise
  • System kledge in Solr, Java, Spring and Vaadin desirable
  • System kledge of Microsoft. NET, C#, Swift, Jira / Confluence as well as Office365 are advantageous
  • Fluent in German and English (written and spoken)

  • Ability to master complex coordination tasks combined with the willingness to take on specialist responsibility
  • Strong analytical thinking and abstraction skills
  • Team player with very good communication skills
  • Distinct problem-solving competence combined with pragmatic implementation strength
We encourage people with disabilities to apply.

What you can look forward to

  • Employment with the world's leading tourism group
  • An attractive remuneration package with holiday and Christmas bonuses
  • 30 days vacation per year and one 38.5 hours/week as well as flexible working time models
  • Personal benefits, e.g. attractive travel benefits, corporate health management, retirement provisions, employee shares
  • Diverse development opportunities that promote specialist and management careers
  • An open and collegial working atmosphere

It's our people that make us number one.

TUI is the leading tourism business with over 67,000 employees across the world. United under one roof, the Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven‘t arrived there yet. Join us and shape the future of travel.